Privacy Policy

Frozen Jar Cafe uses the information you provide to take and fulfil orders, prepare invoices, and send order updates. This page explains the information used by our website and WhatsApp ordering service.

Information we receive

• Your name, phone number, chosen menu items, order notes, pickup or delivery choice, and payment preference.
• For deliveries, the area, street or landmark, building, and flat or villa details you enter.
• Order reference, amount, invoice, preparation and delivery status, and your WhatsApp order confirmation. WhatsApp can also send us message delivery and read status.

Choosing “Card” on the website records a payment preference. This website does not ask you to enter a card number or process card payments.

How we use it

We use this information to show your order to authorised cafe staff, prepare and deliver it, create the invoice, contact you about the order, and send WhatsApp confirmations and status updates. We also keep order records for cafe operations and accounting. We do not sell customer information.

Who handles it

Authorised cafe staff can see the order details needed to serve you. Our website hosting service stores order records, and Meta's WhatsApp Business Platform handles messages and delivery information when you use WhatsApp. Their services may process information according to their own privacy terms.

Keeping records and your choices

We keep order and invoice information as needed for service, accounting, and applicable record-keeping obligations. To ask about an order, correct your details, or request deletion of information we no longer need to keep, contact the cafe using the details below. Please include your order reference if you have one.

Contact

Frozen Jar Cafe
Shop No. 5, Art Tower, Al Nahda, Sharjah, UAE
WhatsApp: +971 50 262 1231

We may update this page if our ordering service changes. The current version will be available at this address.